Terms and Conditions
REQUIRED INSURANCE INFORMATION: All drivers must be at least 21 years of age, have a valid driver’s license, and have proof of automobile liability insurance. You will need to bring a copy of the insurance card in order to rent a vehicle. Your automobile insurance is considered the primary insurer. It is your responsibility to ensure coverage under your policy.
ADDITIONAL DRIVERS: There is no cost for additional drivers however anyone driving the vehicle needs to provide a valid driver’s license, proof of their own auto liability insurance and their own credit card. All must be valid for the entire rental period. Northwest Van Campers, LLC vehicles provide seating for 2-5 adults.
RESERVATIONS: A deposit of 40% of the entire rental price is required at the time of the reservation. The deposit can only be secured by credit card and will be applied to the total price of the rental period. We accept: Visa, MasterCard, Discover, and American Express. Cash or check cannot be used to hold a reservation.
PAYMENT: Full payment of the rental will be collected upon vehicle pick-up as well as any additional costs for extra equipment or mileage packages. Payment must be made by credit card only.
DAMAGE DEPOSIT: A damage deposit of $500 on a major credit card is required on all rentals at the time of pick up. These charges will be run and will be refunded within 7 business days after the rental is complete. Any damage costs will be deducted from deposits as well as any penalties, if applicable.
VEHICLE PICKUP AND DROP OFF: Due to the unique arrival/departure times of airlines into Anchorage International, Northwest Van Campers, LLC accommodates your schedule. Vehicles can be picked up at 10 a.m. and must be returned by 6 p.m. on your last rental day. No one else offer this type of convenience! Remember your rental rates are calculated per night!
EARLY RETURNS: No refunds will be granted for early return of rentals.
LATE PICKUPS: We have set aside the block of time that you requested exclusively for you so there will be no compensation for late pickups.
WINDSHIELD WAIVER: Customer is responsible for any windshield damage. Accepting the lessor’s windshield waiver at $10.00 per day relieves the customer of this responsibility.
FINES AND FEES: Gas tank not full when returned – $20 per tank plus the cost of the fuel.
Smoke smell, fish smell, pet odor/hair – $500 each offense.
Late return – Prorated on your rate for first 3 hours. A full day rate is charged if vehicle is returned later than 3 hours of scheduled drop-off time.
Windshield chip or crack – $500 replacement (unless waiver was purchased)
Smoking and pets are not permitted at any time within the vehicles. Fish are not permitted in the food cooler. A separate fish cooler is available to rent.
RESTRICTED ROADS: Lessee agrees that travel on gravel roads is at Lessee’s own risk. Any expenses incurred are the sole responsibility of Lessee. This includes, but is not limited to broken windshields; tire failure; excessive tire wear; undercarriage damage due to poor road conditions. Lessee will also be responsible for towing to the nearest service repair center if mechanical or other failure occurs on gravel roads. In other words, if you choose to travel on gravel roads you are on your own, you are responsible for any damage and there will be no compensation for down time. Travel into Mexico is prohibited.
MILEAGE: Rates include 150 miles per day. Additional mileage packages are available for purchase. If you exceed your mileage you will be charged 15¢ per mile.
CANCELLATION POLICY: If cancelled up to 5 days after booking date – Full refund.
If cancelled 5 days after booking date and outside 14 days of pick-up date – Your reservation deposit will be given as a credit towards a future reservation. Letters of credit are good for one year.
If you cancel your reservation within 14 days of your pick-up date or you do not show up for your reservation you will be charged and lose your deposit money
MAINTENANCE ISSUES AND BREAKDOWNS: Roadside assistance is provided during your rental period provided the terms of this rental contract are abided by. Pre-approval from our office is required before making any off site repairs. AUTHORIZED repairs will be reimbursed upon turning in receipts. Flat tires are your responsibility. Compensation for maintenance issues and breakdowns will be on a case-by-case basis. You are responsible to check engine oil at each refueling and to immediately report any mechanical difficulties. Renter is responsible for any damage.
SEATBELTS: All passengers must use vehicle restraint systems (seatbelts) while vehicle is in motion. No passenger is to travel in the back of the vehicle, unless factory seats and seatbelts are installed and used. No sitting on the bed while vehicle is in motion. Northwest Van Campers, LLC does not accept any liability for any injuries incurred to passengers traveling in the back of the vehicle and/or while not using seatbelts.
GENERAL CONDITIONS: All rentals are subject to the terms and conditions of Northwest Van Campers, LLC Rental Agreement and its Addendum and any supplemental Rental Agreement. Rates, policies, terms and conditions are subject to change without notice. Northwest Van Campers, LLC assumes no responsibility for any detention, delay, loss, damage or injury that Renter might experience, no matter how it is caused or by whom.
Northwest Van Campers, LLC cannot be responsible for theft or any personal belongings left in the vehicle.
The above is a summary of Terms and Conditions that form part of Northwest Van Campers, LLC full Rental Agreement. The Northwest Van Campers, LLC Rental Agreement and its Addendum thereto must be signed on the day you rent your campervan. Renter will receive a copy of the Rental Agreement, along with a copy of its Addendum thereto, upon delivery of the vehicle to Renter.